Shipping policy
Last Updated: August 17, 2026
1. Processing Times
Most products listed in our shop are ready to ship.
Ready-to-ship orders: Please allow 1–2 business days for processing and packaging after payment has been received and confirmed.
Custom orders: Please allow 4–6 business days for completion and packaging before shipment.
Processing begins on the day payment is received and confirmed. For processing purposes, business days are Monday through Saturday. Sundays and holidays are not included in processing timeframes.
Shipping transit time begins after processing is complete and the package has been accepted and scanned by the shipping carrier.
2. Business Days and Availability
Ari’s Mariposa Decor operates Monday through Saturday and is closed on Sundays and holidays.
Customer-Service Hours
- Monday–Friday
- 7:00 A.M.–7:00 P.M. Central Time
- Closed Saturdays, Sundays and holidays
Messages are reviewed and prioritized based on urgency, including cancellation requests, address corrections, and time-sensitive shipping concerns.
3. Shipping Carriers and Rates
Ari’s Mariposa Decor ships orders through USPS, UPS, or FedEx.
Available carrier services and shipping rates are displayed at checkout. Customers may select from the shipping options available for their delivery address and order.
Shipping rates are calculated based on:
- Delivery address
- Package size and weight
- Shipping service selected at checkout
The displayed shipping total may include costs associated with protective packaging, order preparation, handling, and shipping coverage.
We currently ship within the United States only. International shipping is not available.
4. Alaska and Hawaii
Ari’s Mariposa Decor ships to Alaska and Hawaii.
Shipping rates may be higher, and delivery times may be longer than shipments within the contiguous United States. Available services and actual shipping rates will be displayed at checkout based on the delivery address and package details.
5. P.O. Box Addresses
Orders shipped to a P.O. Box must use an eligible USPS shipping service.
If an incompatible UPS or FedEx service is selected at checkout, Ari’s Mariposa Decor may contact the customer to correct the shipping method before the order is fulfilled.
Additional postage or processing time may apply. Any additional shipping balance must be paid before the order can be shipped.
6. APO, FPO and DPO Addresses
Orders shipped to APO, FPO, or DPO military and diplomatic addresses must use an eligible USPS service.
Customers are responsible for entering the address in the correct military-mail format and complying with any destination-specific mailing restrictions.
Delivery times may be longer, and tracking updates may be limited after the package enters the military-mail system.
7. Delivery Estimates and Tracking
Delivery estimates shown at checkout are provided by the shipping carrier and are not guaranteed.
Once your order is fulfilled, you will receive a shipping confirmation email containing your tracking number. Tracking may initially display “Label Created” while the package is waiting to be accepted and scanned by the carrier.
Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update.
An order is considered shipped once the carrier has scanned and taken possession of the package.
If tracking has not updated for 3 business days, please contact the carrier first and notify Ari’s Mariposa Decor so we can also review the shipment.
8. Shipping Address Responsibility
Customers are responsible for verifying their complete shipping address before checkout, including:
- Recipient’s name
- Street address
- Apartment or unit number
- City and state
- ZIP code
Address-correction requests must be received within 12 hours of purchase and before the shipping label has been purchased, whichever occurs first.
Minor corrections to the original delivery address may be made before the label is purchased. Requests to change an order to a completely different delivery location may require the original order to be canceled and placed again using the correct address.
Once a shipping label has been purchased or the package has been accepted by the carrier, an address change cannot be guaranteed.
If the carrier permits a redirect or intercept, the customer is responsible for all carrier fees, additional postage, and related charges.
Ari’s Mariposa Decor is not responsible for replacing or refunding an order delivered to the shipping address entered by the customer at checkout.
9. Returned or Undeliverable Packages
If a package is returned to Ari’s Mariposa Decor because the address was incorrect, incomplete, refused, or otherwise undeliverable, the customer is responsible for the new shipping charge and any return-to-sender fees before the order can be shipped again.
10. Lost or Missing Packages
If your package has not arrived within 24 hours after the carrier’s estimated delivery date, please contact the shipping carrier immediately to open a missing-package case, trace, or claim and obtain a reference number.
If tracking shows the package as Delivered but you cannot locate it, please review any available delivery photograph, check with household members or nearby neighbors, and contact the carrier to request an investigation.
After contacting the carrier, email Ari’s Mariposa Decor and provide:
- Your order number
- Tracking number
- Carrier case, claim, or reference number
- A brief description of the issue
Ari’s Mariposa Decor will submit the applicable sender claim or shipping-coverage claim and follow up as required.
The carrier or shipping-coverage provider will investigate and determine whether the shipment qualifies for reimbursement under its applicable coverage and service terms.
Any refund, replacement, or other resolution will be considered after the investigation is completed and a decision is issued.
11. Damaged Packages
If your order arrives damaged, please report it to the shipping carrier and Ari’s Mariposa Decor within 24 hours of delivery. The sooner the damage is reported, the better.
Please contact the carrier to open a damage case, trace, or claim and obtain a reference number. Then email Ari’s Mariposa Decor and provide:
- Your order number
- Tracking number
- Carrier case, claim, or reference number
- Photographs of the damaged product
- Photographs of all sides of the shipping box
- A photograph of the shipping label
- Photographs of the interior packing materials
- A photograph of the packing slip
- A brief description of the damage
The customer must keep the damaged product, shipping box, and all packing materials until the carrier or coverage provider completes its investigation.
The carrier or coverage provider may request additional photographs, an inspection, or access to the package.
Ari’s Mariposa Decor will submit the applicable sender claim or shipping-coverage claim and follow up as required. Any refund, replacement, or other resolution will be considered after the investigation is completed and a decision is issued.
12. Incorrect Item Received
If Ari’s Mariposa Decor sends the wrong item or makes a confirmed fulfillment error, please email ArisMariposaDecor@gmail.com within 24 hours of delivery.
Please include:
- Your order number
- Photographs of the item received
- A brief description of the issue
Once the error is confirmed, Ari’s Mariposa Decor will provide an appropriate correction, replacement, or refund at no additional cost to the customer.
This section applies only to confirmed errors made by Ari’s Mariposa Decor. It does not apply to changes of mind, personal color or style preferences, sizing concerns, or an item not fitting the customer’s intended space.
13. Packaging and Shipping Coverage
Each order is carefully secured with protective packing materials and placed in a shipping box selected for the size and shape of the product.
Ari’s Mariposa Decor purchases additional shipping coverage for orders with a merchandise value over $50, subject to the coverage provider’s eligibility requirements, limits, and exclusions.
Coverage is arranged by Ari’s Mariposa Decor when the shipping label is purchased. Customers are not required to purchase coverage separately or take additional action at checkout.
All claims for lost or damaged shipments remain subject to the carrier’s or coverage provider’s investigation and final approval. Shipping coverage does not guarantee that a claim will be approved.
14. Holiday and Carrier Delays
During holidays, severe weather, natural disasters, and periods of unusually high shipping volume, USPS, UPS, and FedEx may experience longer-than-usual delivery times.
Customers ordering for a holiday or special occasion are encouraged to order early. Ari’s Mariposa Decor cannot guarantee that an order will arrive by a specific date because carrier delivery estimates may change during busy shipping periods.
Once a package has been accepted and scanned by the carrier, it is in the carrier’s possession. Ari’s Mariposa Decor is not responsible for carrier delays while the package is in transit, but we will assist customers with reviewing tracking information and following up with the carrier when needed.
Shipping charges pay for the carrier service selected at checkout and are generally nonrefundable once the package has been accepted by the carrier.
A late arrival alone does not automatically qualify for a shipping refund. If the selected service qualifies for a carrier service-guarantee refund and the request is approved, any applicable shipping refund or credit will be handled according to the carrier’s decision.
Any refund approved for the merchandise itself will be handled separately under our Refund, Cancellation & Damage Policy.
15. Houston Local Pickup
Local pickup may be available for customers in the Houston area by prior arrangement.
Customers interested in local pickup should contact Ari’s Mariposa Decor before placing an order so we can determine whether porch pickup or a mutually agreed public pickup location will work best.
Possible pickup arrangements may include:
- Porch pickup in the Houston 77075 area
- A mutually agreed public location in the Houston area, such as a police-station parking area when appropriate
Full payment must be received and confirmed before the private porch-pickup address or final meeting location is provided.
All pickups must be scheduled in advance. The pickup date and time will be arranged based on the availability of both the customer and Ari’s Mariposa Decor.
Porch Pickup
The exact residential pickup address will be shared privately after full payment is confirmed and the order is ready.
After receiving the ready-for-pickup notice, the customer must collect the order or request a new pickup time within 24 hours.
Orders will be placed on the porch only close to the agreed pickup time. If an order is not collected, it will be brought back inside by 10:00 p.m.
The order will not be placed outside again before 8:00 a.m. the following day. A new or confirmed pickup time may be required before the order is returned to the porch.
Orders will not be left outside for an extended period.
Public-Location Pickup
Customers meeting at an agreed public location should arrive at the scheduled time.
A delay of more than 30 minutes may require the pickup to be rescheduled.
Sunday and Holiday Pickup
Regular business operations are closed on Sundays and holidays. Local pickup may occasionally be arranged on those days by prior agreement and availability, but it is not guaranteed.
Local delivery is not currently offered.
16. Order Changes and Cancellations
24-Hour Cancellation Window
The 24-hour cancellation window applies equally to:
- Ready-to-ship orders
- Custom orders
- Sale or discounted items
To cancel an order, email ArisMariposaDecor@gmail.com as soon as possible and include your order number.
The cancellation deadline is determined by the time the email is received.
Approved cancellation requests received within 24 hours of purchase will be refunded to the original payment method.
Ready-to-ship orders will not have a shipping label purchased until the 24-hour cancellation period has passed.
After the 24-hour cancellation window, an order cannot be canceled or reduced. By that time, shipping arrangements or other order-related costs may have been committed.
A customer may request an upgrade to the selected shipping service before the package ships, when available. The customer must pay the additional shipping cost before the upgrade is completed.
Shipping services cannot be downgraded after the 24-hour cancellation window, and no refund will be issued for selecting a lower-cost service.
Custom-Order Changes
Custom work begins only after:
- The customer approves the design
- The final price is confirmed
- Full payment has been received
The approved custom-order price includes the materials selected for that design.
Customers may request changes before production begins. Requested changes are subject to material availability and may need to incorporate materials already purchased for the approved design.
If a requested change requires additional materials, upgraded items, or additional work, the order price will be adjusted. Any remaining balance must be paid before production begins or continues.
Once production has begun, design changes cannot be guaranteed.
Changing Shipping or Pickup
Requests to change between shipping and local pickup must be received before the shipping label is purchased.
The original order may need to be canceled and a new order placed using the correct delivery method.
Any difference in shipping or pickup charges must be paid or refunded before the order is completed.
17. Contact and Shipping Support
For questions about shipping, tracking, cancellations, address corrections, local pickup, or an existing order, please email: ArisMariposaDecor@gmail.com
Customer-Service Hours
- Monday–Friday
- 7:00 A.M.–7:00 P.M. Central Time
- Closed Saturdays, Sundays and holidays
Messages are reviewed and prioritized based on urgency. Cancellation requests and time-sensitive shipping concerns are monitored closely, so customers should email as soon as possible.
We will respond as soon as we can.
If a phone conversation is needed, return calls will come from: 832-560-3472
Return calls are generally made within 24 hours. Customers should still submit the original request by email so there is a written record of the order number, concern, and time the request was received.