Refund policy
Last updated: August 17, 2026
1. 24-Hour Cancellation Window
All orders may be canceled within 24 hours of purchase.
This cancellation window applies equally to:
- Ready-to-ship orders
- Custom orders
- Sale or discounted items
To request a cancellation, email ArisMariposaDecor@gmail.com as soon as possible and include your order number.
The cancellation deadline is determined by the time the email is received.
Approved cancellation requests received within 24 hours of purchase will receive a full refund to the original payment method.
After Ari’s Mariposa Decor processes the refund, the time required for the funds to appear in the customer’s account is determined by the bank or payment provider.
2. Cancellations After 24 Hours
Cancellation requests received after the 24-hour cancellation window cannot be accommodated.
After 24 hours:
- Shipping arrangements or other order-related costs may have been committed
- Custom-order materials may have been purchased
- Custom production may have begun
- Ready-to-ship orders may be prepared for shipment
Orders cannot be canceled or reduced after the cancellation window has ended.
3. No Returns or Exchanges
All sales are final after the 24-hour cancellation period.
Ari’s Mariposa Decor does not accept returns or exchanges for:
- Ready-to-ship products
- Custom orders
- Sale items
- Discounted merchandise
Returns, exchanges, and refunds are not available because of a change of mind, personal style or color preference, sizing concerns, or because the product does not fit the customer’s intended door, wall, office, or display area.
4. Holiday and Seasonal Orders
Holiday and seasonal orders are subject to the same 24-hour cancellation window and all-sales-final policy as all other orders.
Customers ordering for a holiday, event, or specific date should review the stated processing time and carrier delivery estimate before purchasing.
Delivery by a particular holiday or event date is not guaranteed. Ari’s Mariposa Decor is not responsible for late arrival caused by carrier delays or an order being placed too close to the requested date.
Please review our Shipping & Local Pickup Policy for complete information about holiday shipping, transit times, and carrier delays.
5. Why All Sales Are Final
Ari’s Mariposa Decor offers original decorative designs, including wreaths, swags, garlands, centerpieces, and seasonal home décor.
Many products are one-of-a-kind, ready-to-ship designs. Custom orders may also require materials selected or purchased specifically for the approved design.
Because of the nature of these products and the preparation required for each order, returns and exchanges cannot be accepted after the cancellation period has ended.
6. Custom Orders
The 24-hour cancellation window also applies to custom orders.
Custom work begins only after:
- The customer approves the design
- The final price is confirmed
- Full payment has been received
Requests to change an approved custom design are subject to material availability and the stage of production.
If a requested change requires additional materials, upgraded items, or additional work, the price will be adjusted. Any additional balance must be paid before production begins or continues.
Once production has begun, changes cannot be guaranteed.
Additional custom-order and delivery requirements are explained in our Shipping & Local Pickup Policy.
7. Quality Review
Ari’s Mariposa Decor carefully reviews each product before it is shipped or released for local pickup.
Because many designs are created and arranged individually, minor variations in placement, shape, texture, or materials may occur when a custom design is based on an example or previously created product. These natural variations are not considered defects.
8. Damaged, Lost, or Missing Shipments
Orders damaged or lost while in transit are handled under the claim and shipping-coverage procedures in our Shipping & Local Pickup Policy.
Damaged orders must be reported within 24 hours of delivery. Customers must retain the product, shipping box, and all packing materials while the carrier or coverage provider investigates the claim.
Please review the Damaged Packages, Lost or Missing Packages, and Packaging and Shipping Coverage sections of our Shipping & Local Pickup Policy for complete instructions.
9. Incorrect Item Received
If Ari’s Mariposa Decor sends the wrong item or makes a confirmed fulfillment error, the matter will be corrected according to the Incorrect Item Received section of our Shipping & Local Pickup Policy.
Customers must email ArisMariposaDecor@gmail.com within 24 hours of delivery and include:
- The order number
- Photographs of the item received
- A brief description of the issue
Once the error is confirmed, Ari’s Mariposa Decor will provide an appropriate correction, replacement, or refund at no additional cost to the customer.
3. Refund Method
All approved refunds are issued to the original payment method used for the order.
Ari’s Mariposa Decor does not issue refunds through:
- Cash
- Check
- Bank transfer
- Gift card
- Store credit
The time required for an approved refund to appear depends on the customer’s bank or payment provider.
4. Questions Before Purchase
Customers are encouraged to contact Ari’s Mariposa Decor before purchasing if they have questions about a product, custom order, measurements, colors, local pickup, or shipping.
We are happy to provide additional information or photographs when available.
5. Contact Us
Questions about cancellations, refunds, or this policy must be submitted by email so there is a written record of the request and the time it was received.
Email: ArisMariposaDecor@gmail.com
Customer-Service Hours
- Monday–Friday
- 7:00 A.M.–7:00 P.M. Central Time
- Closed Saturdays, Sundays and holidays
Messages are reviewed and prioritized according to urgency. Cancellation requests should be emailed as soon as possible.
Return calls are generally made within one business day during customer-service hours.